I feel a bit weird talking to a Customer Support person, whom I'm pretty sure is India, but wants me to call him 'Aaron'.
Why does FedEx (and every other company that outsources their phone banks to India) think it's necessary to pretend that I'm talking to someone in Texas?
My experience so far is that the overseas customer support folks are as nice, as knowledgeable, and as well educated as the ones I used to talk to in the U.S.
It makes sense that this would be the case. In the United States, phone support pays worse than fast food. But in India, they've probably got college graduates answering the phones.
My problem is just that I don't like being lied to. My computer monitor was made in China. It's outlandishly affordable and of pretty high quality. So I'm not complaining. So if U.S. companies aren't lying to me about where my computer is manufactured, why do they have to lie to me about who I'm talking to on the phone?
